Terms of Service

Effective date: February 19, 2026

1. Acceptance of Terms and Eligibility

By accessing or using the SendMeDocs platform ("the Service"), operated by SendMeDocs LLC, a Texas limited liability company ("SendMeDocs," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service.

You must be at least 18 years old to create an account or use the Service. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

You are responsible for maintaining the security of your account and for all activities that occur under your account or through your authorized integrations, whether or not you have knowledge of such activities. You must notify SendMeDocs immediately if you become aware of any unauthorized use of your account.

2. Description of Service

SendMeDocs is a document collection platform that enables organizations to request, receive, and manage documents from third parties via secure upload links. The Service includes a dashboard for authenticated users and a public upload portal for document recipients.

SendMeDocs reserves the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. SendMeDocs shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Prohibited Content and Conduct

You may not upload, transmit, or store any content that:

• Child sexual abuse material (CSAM): SendMeDocs maintains a zero-tolerance policy. Any detected CSAM will be immediately removed, the account terminated, and a report filed with the National Center for Missing & Exploited Children (NCMEC) and applicable law enforcement.
• Is illegal under applicable law, including but not limited to materials that violate export controls, sanctions, or criminal statutes.
• Contains malware, viruses, or other harmful code.
• Infringes on the intellectual property rights of any third party.
• Contains threats, harassment, or content that promotes violence.

You may not:

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Circumvent, disable, or interfere with any security features or access controls of the Service.
• Use automated means (bots, scrapers, crawlers) to access the Service except through our published API in accordance with its documentation and rate limits.
• Resell, sublicense, or provide access to the Service to third parties without SendMeDocs's prior written consent.
• Use the Service to build a competing product or service.

4. Content Responsibility and Compliance

Users who request documents and individuals who upload documents bear sole responsibility for the content transmitted through the Service. SendMeDocs acts as a conduit and does not review, approve, or endorse any content uploaded to the platform.

The requesting organization is responsible for: (a) ensuring it has a lawful basis to collect the requested documents; (b) complying with all applicable laws and regulations governing the types of documents it collects, including but not limited to HIPAA, tax regulations, employment law, and data protection requirements; and (c) obtaining any necessary consents or authorizations from individuals before requesting their documents through the Service. SendMeDocs is not responsible for your compliance with any industry-specific or jurisdiction-specific regulations.

5. Right to Remove Content and Terminate Accounts

SendMeDocs reserves the right, at its sole discretion, to remove any content and terminate or suspend any account at any time, with or without notice, for any reason including but not limited to violation of these Terms.

6. Payment and Billing

1. Subscriptions. The Service is offered on a subscription basis. By subscribing, you authorize SendMeDocs to charge your designated payment method on a recurring basis (monthly or annually) at the then-current rate. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
2. Free trials. If you receive a free trial, you must provide a valid payment method to activate the trial. You will not be charged during the trial period. At the end of the trial, your subscription will automatically convert to a paid subscription at the applicable rate unless cancelled before the trial ends. SendMeDocs reserves the right to limit trial eligibility to one trial per organization.
3. Automation credits. Certain features require automation credits, which are purchased separately or included with subscription plans. Credits are non-transferable between organizations. Unused purchased credits do not expire. Included monthly credits reset at the start of each billing period and do not roll over.
4. Price changes. SendMeDocs may change its prices at any time. We will provide at least thirty (30) days' advance notice of any price change. Price changes to existing subscriptions take effect at the start of the next billing period following the notice period. Your continued use of the Service after a price change constitutes acceptance of the new pricing.
5. No refunds. All fees are non-refundable. No refunds or credits will be issued for partial billing periods, unused features, downgrade of plans, or account termination, whether initiated by you or by SendMeDocs. SendMeDocs may, at its sole discretion, issue refunds or credits on a case-by-case basis, but is under no obligation to do so.
6. Non-payment. If payment fails, SendMeDocs may suspend or restrict access to the Service until the outstanding balance is resolved. You remain liable for all unpaid fees.
7. Taxes. All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all such taxes associated with your use of the Service, excluding taxes based on SendMeDocs's net income.

7. Indemnification

You agree to indemnify, defend, and hold harmless SendMeDocs (SendMeDocs LLC), its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in any way connected with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) any content you upload, transmit, or make available through the Service; or (e) your negligence or willful misconduct. This indemnification obligation will survive the termination of these Terms and your use of the Service.

8. Third-Party Services and AI Platform Integrations

The Service relies on third-party infrastructure and service providers to operate. SendMeDocs makes no representations or warranties regarding any third-party services and shall not be liable for any acts, omissions, outages, or failures of third-party providers. Your use of any third-party services accessed through or in connection with the Service is at your own risk and subject to the terms and conditions of those third parties.

The Service may be accessed by third-party AI platforms and assistants (such as Claude, ChatGPT, or other AI-powered tools) through our API and integration protocols. When you authorize an AI platform to connect to your SendMeDocs account, you acknowledge that: (a) the AI platform's actions are governed by the permissions you grant and are treated as actions taken by you under these Terms; (b) SendMeDocs is not responsible for the behavior, outputs, accuracy, or availability of any third-party AI platform; (c) your use of AI platforms in connection with the Service is subject to those platforms' own terms of service, privacy policies, and usage policies; and (d) you are responsible for reviewing and complying with the terms of any AI platform you connect to your account. SendMeDocs does not provide AI features and makes no representations about the accuracy or reliability of any AI-generated content or actions.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SENDMEDOCS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

YOU USE THE SERVICE AT YOUR OWN RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SENDMEDOCS OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SENDMEDOCS LLC OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (C) ANY THIRD-PARTY CONDUCT ON THE SERVICE; OR (D) ANY OTHER MATTER RELATING TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF SENDMEDOCS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SENDMEDOCS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

11. Force Majeure

SendMeDocs shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, epidemics or pandemics, war or terrorism, government actions or orders, labor disputes, power or infrastructure failures, internet or telecommunications outages, cyberattacks, or failures of third-party service providers. During any such event, SendMeDocs's affected obligations are suspended for the duration of the event.

12. Intellectual Property

The Service and its original content (excluding user-uploaded content), features, and functionality are and will remain the exclusive property of SendMeDocs. You retain ownership of content you upload through the Service.

If you provide SendMeDocs with feedback, suggestions, or ideas regarding the Service, you grant SendMeDocs an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such feedback for any purpose without obligation or compensation to you.

13. Account Termination

1. By you. You may stop using the Service and delete your account at any time.
2. By SendMeDocs for cause. If you materially breach these Terms, SendMeDocs will notify you and provide fifteen (15) days to cure the breach. If the breach is not cured within that period, SendMeDocs may terminate or suspend your account. This cure period does not apply to violations of Section 3 (Prohibited Content), fraud, abuse, or any conduct that poses an immediate risk to the security or integrity of the Service, in which case SendMeDocs may terminate or suspend your account immediately without notice.
3. By SendMeDocs without cause. SendMeDocs may terminate your account for any reason by providing thirty (30) days' advance notice via email.
4. Effect of termination. Upon termination: (a) your right to use the Service will immediately cease; (b) you remain liable for all fees incurred prior to termination; (c) any outstanding balance becomes immediately due and payable; and (d) SendMeDocs may delete your data in accordance with its data retention policies. SendMeDocs shall not be liable to you or any third party for any termination of your access to the Service.

14. Dispute Resolution

1. Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator, in English, in Dallas County, Texas, or at such other location as the parties may mutually agree. The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction.
2. Class action waiver. YOU AND SENDMEDOCS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class, consolidated, or representative proceeding.
3. Exceptions. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Claims eligible for small claims court in Dallas County, Texas may be brought there instead of arbitration.
4. Costs. Each party shall bear its own costs and attorneys' fees in any arbitration proceeding. If you demonstrate that the costs of arbitration would be prohibitive compared to the costs of litigation, SendMeDocs will pay as much of the filing and hearing fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.
5. Opt-out. You may opt out of this arbitration provision by sending written notice to SendMeDocs via the in-app support system within thirty (30) days of first accepting these Terms. If you opt out, Disputes will be resolved in the courts specified in Section 15.

15. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. To the extent that any Dispute is not subject to arbitration under Section 14, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Dallas County, Texas. You waive any objection to venue or jurisdiction in such courts.

16. Modifications to Terms

SendMeDocs reserves the right to modify these Terms at any time. When we do, we will notify you via email and require re-acceptance before continued use of the Service. Your continued use after accepting updated Terms constitutes agreement to the modified Terms.

17. General Provisions

1. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
2. Assignment. You may not assign or transfer these Terms or any rights or obligations under them without SendMeDocs's prior written consent. SendMeDocs may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this section is void.
3. Waiver. The failure of SendMeDocs to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it at a later time. All waivers must be in writing.
4. Jury trial waiver. TO THE EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.
5. Notices. SendMeDocs may provide notices to you via email to the address associated with your account or through the Service dashboard. You may provide notices to SendMeDocs through the in-app support system. Notices are deemed received when sent by email or posted to the dashboard.
6. Time limitation on claims. Any claim or cause of action arising out of or relating to these Terms or the Service must be commenced within one (1) year after the cause of action accrues, regardless of any longer statute of limitations provided by law. Any claim not brought within this period is permanently barred.
7. No third-party beneficiaries. These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.
8. Survival. Sections 7 (Indemnification), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 12 (Intellectual Property), 14 (Dispute Resolution), 15 (Governing Law and Venue), and this Section 17 shall survive any termination or expiration of these Terms.
9. Entire agreement. These Terms, together with the Privacy Policy and any applicable Business Associate Agreement, constitute the entire agreement between you and SendMeDocs regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

18. Contact

If you have questions about these Terms, please contact us through the in-app support system or at sendmedocs.com/contact.

SendMeDocs LLC
Texas, United States